Privacy Policy

We know how important your personal information is and appreciate your trust in us to handle it carefully and sensibly.

This notice describes the privacy policy of Forest Rock Systems Ltd.

To use our website and services, you accept the practices described in this Privacy Notice.

Any personal information provided to or to be gathered by is controlled primarily by Forest Rock Systems Ltd, Charnwood Building, Holywell Park, Ashby Road, Loughborough, Leicestershire, LE11 3AQ

You can contact us by post at the address above, by email to marketing@forestrock.co.uk or by phone on 0330 660 0567.

The data we collect has been sourced from you via our website, other communication or via the use of cookies (see more information on cookies below).

We collect this data from you as it allows us to follow up on your enquiry, communicate with you about sales/offers, products and services, update our records and generally improve your experience with us.

Your data will never be shared with third parties.

Under the applicable data protection laws (GDPR) we need a lawful basis to collect and use your personal data. The law allows for six lawful bases to process people’s personal data, and one of them allows personal data to be legally collected and used if it is necessary for a legitimate interest of the organisation – as long as it is fair and balanced and does not unduly impact the rights of individuals.

We have assessed our business interests in carrying out marketing activities and we have carefully considered the impact the collection and use of personal data could potentially have on individuals’ rights.

We only collect vital information to help with enquiries via our website or those received by phone or email. Your data is used to follow up on and provide you with necessary information in relation to your enquiry. We believe that these activities are unlikely to affect the fundamental rights and freedoms of individuals concerned. We have therefore concluded that the most appropriate lawful ground for the processing of your personal data is our legitimate interests.

In the event you request any good and/or services from us, we will rely on our contractual relationship to process your personal data to provide such goods and/or services to you.

In certain circumstances, we may also rely on a specific consent provided by you for the processing of your personal data.

You have the right to object to this processing if you wish and if you do so we will remove your data from all our systems and cease all communication with you. If you wish to make that happen just send an email to marketing@forestrock.co.uk.

Information you give us:

We receive and store any information you enter on our website or give us in any other way (e.g. over the phone or email) in a secure online environment. You can choose not to provide certain information but then you might not be able to take advantage of many of our features (such as ordering products on our website). We use the information that you provide for such purposes as responding to your requests, customising future offers for you, improving our website and communicating with you going forward.

Automatic information:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information from your Web browser. We use third-party analytics tool, Google Analytics, to help us measure traffic and usage trends for the Service. These tools may collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service. We may collect and use this analytics information along with analytics information from other users. A number of companies offer utilities designed to help you visit websites anonymously. Although, we will not be able to provide you with a personalised experience if we cannot recognise you, we want you to be aware that these tools exist.

Email communications:

To help us make e-mails more useful and interesting, we often receive a confirmation when you open emails from us, if your computer supports such capabilities. If you do not want to receive emails or other mail from us, please unsubscribe.

Cookies are most often small text files that websites may put on your computer whilst you are browsing. Cookies are used for many different purposes. For example, they can:

help search engines remember that you want your search results in English;

help a website remember your preferences so that you don’t need to customise it every time;

help our website to deliver a better service by showing you the content most relevant to you;

identify and resolve errors so that the site is improved for everybody;

analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.

Here is an example of a cookie:

  • Name: SomeCookie
  • Value: 1234a5b678c9
  • Domain: somewebsite.com
  • Expires: 13th September 2017

The cookie explained:

  • Name = The name of the cookie
  • Value = The piece of information that the cookie is created to store
  • Domain = The website where the cookie is used
  • Expires = The date when the cookie will be deleted from your web browser

All modern browsers have tools to help you delete or block cookies. But it’s important to remember that many websites need cookies in order to function properly. By deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website’s features.

To find out how to turn cookies on or off, see https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies.

Your personal data’s security is very important to us. This is why, where it’s appropriate, our website uses HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure. Certain information, for example, your credit card details, is encrypted to minimise the risk of interception during transit.

You may complete a registration process when you sign up to use parts of our website. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with anyone. Where you do disclose any of these details, you are solely responsible for all activities undertaken on the website where they are used. To protect your account, we ask you to choose a strong password to access your information on our website. A strong password should be lengthy and include a mixture of letters and numbers. Your password can only be reset with access to the email address registered in our system.

We do our best to keep the information you disclose to us secure. However, we can’t guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our website you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

No. Personal Information about our customers is an important part of our business and we are not in the business of selling it to third parties. Your data is stored in a secure online environment and only accessible by employees of Forest Rock Systems Ltd.

We securely store your data for seven years or until you request that it be deleted. After this time, if you haven’t asked us to delete your data or haven’t made any purchases from us in seven years(become an inactive client), we will archive the data and you will no longer hear from us.

We review our data annually and from time to time, we may contact you to ask if you’d still like to hear from us.

You can request to unsubscribe from our communications at any time by emailing us at marketing@forestrock.co.uk or clicking the Unsubscribe link at the footer of our emails.

Under the General Data Protection Act (GDPR) you are entitled to:

Request a copy of what personal information we hold about you

Request that the information we have stored is updated

Request that we permanently delete any information we hold about you

Request that we not use your data for certain purposes

You must provide us notice of your request in writing to marketing@forestrock.co.uk with thorough details of your request. We will respond to your request within 48 hours and ensure action is taken within one month of receiving your request.

We take responsibility for complying with the GDPR, at the highest management level and throughout our organisation.

If you have a complaint about how we have handled your personal data, please contact us in the first instance at marketing@forestrock.co.uk or 0330 660 0567 so that we can work to resolve the issue.

Our Supervisory Authority in the UK is the Information Commissioner’s Office (ICO).

Notices and revisions

Our business changes constantly and our Privacy Policy will change also. You should check our website frequently to see recent changes.

Updated: 25 May 2018